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Thank you for choosing Boost Infinite, my name is Rhonda, and I am your wireless customer service representative to whom am I speaking with today?I want to check how long it takes for my phone to pay off the loanHello Li, Hope you are well. allow me a moment to access your account.My IMEI is ***************Thank you for that information. Just a few moments.I am unable to activate your account for the phone I purchased from Amazon, but your website cannot find any informationI understand, let me check that for you.In checking it does look like your phone is compatible with our network. Have you attempted to sign up for services?Please help me check the payment first, thank youOkay, allow me a few momentsThank you for your patience.Do you and Boost Mobile have the same network situation? It seems that my phone is locked to one of the networksUnfortunately, our systems are down at this time. Our teams are working to restore the issue as fast as possible, and while we’re making steady progress, we have no ETA. Please check back with us later or you can call us at (866-957-7772 ). I do apologize for any inconvenience this may cause.We are not Boost Mobile as they are a prepaid company, we have the same parent company Dish.soDo you have a phone number and I can check if you have a Boost Mobile account?Sorry, I am unable to activate my SIM card because my phone is not compatible with itMy systems seem to be working now. Just a momentBy the IMEI you provided it is compatible with our network.I can transfer you to an activation specialist, just a few moments.You're connected with AlliyahHi there! Thanks so much for reaching out about troubleshooting boost infinite. I'd be more than happy to assist. Please give me a moment while I pull up your account.Thanks for waiting. I am happy to assist you today. May I start by getting your name please?My SIM card is in the United States. I am currently on a business trip to Singapore and I am unable to use the Singapore networkSo I need to check how much debt I still have to decide whether to replace my phone or notI understand that the service is important for you. Allow me to get you over to the correct department to process this for you.You're connected with JaneHello! Thank you for reaching out Boost Infinite International Care. My name is Jane, and I'm here to happily assist you. May I have your name, please?lihiHi, Li. Hope you're doing well today. Let me go ahead and check your inquiry.Please check my chat with the previous person. Thank youYes sure, Li. Just give me a minute or two to check your inquiry.May I have your phone number please? for me to pull up your account.My SIM card is in the United States. I am currently on a business trip to Singapore and I am unable to use the Singapore networkSo I need to check how much debt I still have to decide whether to replace my phone or notI completely understand that you wanted to check your services there in Singapore and your balance. Rest assured that you have reached the right person, and I am absolutely committed on working this with you.I couldn't activate it after purchasing from Amazon, so I don't have an accountCan you check my IMEI***************And may I asked, Li. What type of phone that you've got from Amazon ? Is that an android or an iphone ?Of course, I'll go ahead and check that IMEI for you as welliphoneThank you so much for that information. Just give me a moment to check that one for you.Upon checking here, you can activate that phone here in Boost Infinite and we have some extras that we can offer to you where you can use the phone in Singapore.By the way, while I'm checking your inquiry. I just want you to know that you can also access our website BoostInfinite.com or download our Boost Infinite App where you can see more about our international services.Are you still with me? Please continue our conversation as I am happy to further assist.Yes, but it seems that my phone only supports ESIM. My SIM is at home and I don't have a PINI'm so sorry to know about that. But let me look for an option here for you to be able to use your services while you're in Singapore, Li.thanksAt the moment since your phone that you purchased on Amazon is locked and you don't have an account here yet. The option that I could suggest is that you can connect you phone to the Wi-Fi and use the 3rd party apps such as WhatsApp, Facebook Messenger, Skype, Viber and LINE.Please help me check my payment status. Thank youI need to purchase a mobile phone to ensure my business tripI just want to check when my phone can be unlockedI cannot confirm that I have been on a WiFi network for a long timeJust make sure when did you purchase that phone to amazon?JanuaryAnd the payment status that we're talking about is the payment that you made from amazon since you don't have an account here yet. Is that correct?I purchased it in January and I am very certain about itDo you have ESIM for overseas travel provided to meOkay. I totally understand and believe that you purchased that phone in amazon but we don't have an access to check your payment that you made from them. And to further assist with that, you need to contact amazon customer services in regards with that payment status.Yes, we have an esim available for overseas but it requires the phone to be unlock.You can also check our esim available on our website boostesim.com.Why can't your locked phone use the overseas ESIM you provide?Actually if the phone that you've purchased through amazon is unlocked, you should be able to use esim or local sim card in Singapore. But it seems that the phone that you got is still locked that's why we need to contact the amazon customer service for that issue. Since you don't have an account here yet, we don't have an option to unlock the phone itself.Can you help me temporarily unlock my phone? Or how can you unlock my phone?Is my IMEI your lock？I do really to help you out on this one but since you don't have an account here yet on Boost Infinite, there's no way for us to unlock that phone. The only way that we can sort it out is by reaching out amazon customer service.Are you still with me? Please continue our conversation as I am happy to further assist.Is my IMEI your lock？Is US Dish Boost Locked yours or boost mobileTo check if the imei is lock or not. Can we please got to settings and go to general, then go to about and look for carrier lock. And please tell me what does it says there?iphone 56.0It should be on the "carrier lock" section. It should says " no sim restriction" or "sim locked"SIM card lockedAlright, so it means that your phone is locked. And since you don't have an account here yet we do really need to contact the customer service of amazon. Because to be honest we don't have a way to unlock it here even temporarily.Thank you. What is your unlocking policyThe unlocking policy that we have here in Boost Infinite is that we can only unlock a phone the was purchase through Boost Infinite. So if we are having an issue with the device that was not purchased here, you need to contact the shop or store where you purchased that phone.Are you still with me? Please continue our conversation as I am happy to further assist.thanksGreat! Anything else that I can assist you with?No goodbyeIt was my pleasure to assist you today, Li. Thank you so much for your time. Again, this is Jane, wishing you a wonderful day and stay safe. Safe travels!Thank you, have a great day!Your chat has endedThank you for your feedback!What else can we help with?

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