事情是这样的,抢到一个转单17公里44块钱,当时高兴坏了,第一次抢到这么多配送费的单,就急匆匆的跑去商家,半路时,商家突然打电话,问我,是不是要取消订单,我心想,我什么时候要取消订单了,就说没有,然后商家说快打烊了,于是我快马加鞭,向商家奔去,到商家楼下时我给顾客打了个电话,说我是骑手,我没有要取消订单(顾客也是说取消订单问题,而我从未说要取消订单,不知道怎么情况)后来我一看高德路线距离,好家伙骑车要60公里,开车要50公里,于是我跟商家说明了距离问题,商家不同意取消订单,然后我就取走了餐,心里想着开车送过去,就很顾客说明了,我开车送过去,回去开车的路上,想到了高速费用问题,又请教Q群里老哥,说让我取消订单,然后回到停车地方,我心境产生了变化,也不想送这个单了,来回高速费用上百块钱,就打电话问客服,客服说这个距离确实有问题,让我取消订单,给商家打电话,商家要的话就送回去,不要的话让回去拍个照片,自行处理!然后我问取消订单餐费扣了的问题,客服说可以申诉。客服的回答让我下定决心取消订单,然后我给顾客打电话说明情况,没办法送,我取消订单,(等于是把顾客坑了,回去开车路上浪费了近半个时辰让顾客等了半个时辰,然后我要取消订单,感觉自己太差劲了
)然后给商家打电话要取消订单,商家不同意,说要申诉。然后我取消了订单,取消完订单,我又后悔了,不该这样子做,不仅坑了顾客还坑了商家,心里不安!总觉得自己里外不是人!想听听老哥们的看法!还请教个问题,商家申诉成功,是扣我的钱吗?(但客服说如果扣了我的钱我可以申诉,那这样商家是否还能收回餐的费用,既不想商家亏钱,也不想自己被扣钱)又觉得对不起顾客!![](http://static.tieba.baidu.com/tb/editor/images/client/image_emoticon66.png)
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