半个月前洗车发现大灯泪痕拍照联系4s店的售后,因为我离4s店有一个小时左右的车程,所以我不可能有事没事跑去4s店,然后开去采集大灯泪痕数据报厂家索赔,然后售后告诉我星期一星期二给我答复,直到星期五我联系售后不接我电话我才给厂家那边询问索赔大灯情况,这是第一次联系厂家,11月14日也就是上周末因为泪痕换的一对大灯,然后从4s店回家的路上间接性出现自动大灯故障,全车灯源亮到不行持续五六秒,联系售后,售后要求我拍照给他看看,然后因为换完大灯已经6点半回家路上堵车就没拍,11月20号早上刹车异响异常严重,之前去换大灯也跟售后说了这个情况,售后没有让我给他开出这种声音,而是自己他试驾没有这个声音,然后那个有8年以上的Q7在坡道试车说刹车有这个声音很正常,我当时就被忽悠住了,我11月20日上午联系售后还是没人搭理我,我就给厂家打电话,售后下午发语音说让我别找厂家,会扣他钱,说以后有问题很难给我售后之类的话,我联系他他又不借接我电话,只有我找了厂家4s店的人才着急找我,11月20日下午我把刹车异响,自动大灯故障录像视频全部提供给售后了,至今未接我电话以及回复我一个字,我只打过两次厂家电话,如果我车没问题,谁愿意一天到晚去找售后找厂家,我全款30.3w买的时尚动感,,买了三个月现在到两千公里,我都开始自我怀疑不知道这车买的对不对了。![](http://tiebapic.baidu.com/forum/w%3D580/sign=deca9d60a41bb0518f24b320067bda77/91a2152442a7d933bf287531ba4bd11372f00185.jpg?tbpicau=2024-07-03-05_c34d4715e088c369a166aaebaf0f570c)
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